Shipping policy

Thank you for shopping at Nextcard. We are dedicated to delivering your luxury Oud and incense products safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

  • All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

     

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

     

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic Shipping: Delivery typically takes 2 to 5 business days depending on your specific location.

  • International Shipping: Delivery times vary depending on the destination country, usually ranging from 5 to 14 business days.

  • Delivery delays can occasionally occur due to courier peak seasons or customs processing.

3. Shipment Confirmation and Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

  • The tracking number will become active within 24 hours of shipment generation, allowing you to monitor your package until it reaches your doorstep.

4. Customs, Duties, and Taxes

  • Nextcard is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.). Please check with your local customs office regarding imports of incense and organic wood products if ordering internationally.

5. Incorrect Address and Delivery Issues

  • It is the customer's responsibility to ensure that the delivery address entered at checkout is correct and complete.

  • We are not responsible for orders that cannot be delivered or are delivered to the wrong address due to inaccurate information provided by the customer.

6. Damages and Lost Packages

  • Nextcard is liable for any products damaged or lost during transit. If you received your order damaged, or if your package has been marked as delivered but you have not received it, please contact our support team immediately.

  • Please save all packaging materials and damaged goods, and take clear photos to help us file a claim with the courier and send you a replacement as quickly as possible.

7. Contact Information

If you have any questions about the shipping and delivery of your order, please contact us at:

  • Email: zenoncard110@gmail.com